Refund & Cancellation Policy

At ICR Handloom, we want our customers to be satisfied with their purchase. Please read our refund and cancellation policy carefully.

1.Order cancellation policy

 Orders can be cancelled within 24 hours of placing the order.
Once the order has been processed or shipped, cancellation requests will not be accepted.
To cancel an order, customers must contact us using the contact details provided below.
2. Refund Policy
Customers may request a refund if:
The product received is damaged, or
The product received is incorrect.
Customers must inform us within 3–7 days of receiving the product and provide clear photos of the issue.
Once the issue is verified, we will process the refund.
3. Return Policy
To be eligible for a return:
The product must be unused and in original condition.
The product must be returned with original packaging (if available).
Customers may be required to send photo proof before approval.
Returns without prior approval may not be accepted.
4. Refund Processing Time
Once the return or refund request is approved, the refund will be processed within 5–7 business days to the original payment method.
5. Non-Refundable Situations
Refunds will not be issued if:
The product has been used or damaged by the customer.
The return request is made after the allowed time period.
6. Contact Information
If you have any questions regarding cancellation or refunds, please contact us:
Business Name: ICR Handloom
Phone: 94590 17010
Email: icrhandloom@gmail.com